AGREEMENT: SR Home Homestay Management which operates under Smart Ready Sdn Bhd, as Manager, and Guest (also referred to as “you”) agree as follows: Guest is at least twenty-five (21) years of age (an “adult”) and will be an occupant of the Property during the entire reserved dates. In addition to Guest, other authorized occupants may be family members or friends of Guest. Guest is the individual submitting payment and understands that by his or her signature below, he or she is binding himself or herself as well all authorized occupants and any person submitting payment for the reservation to the terms and conditions of this Agreement. Use of the Property will be denied to persons not falling within the foregoing categories. Should any unauthorized persons occupy or use the Property, Guest shall vacate the Property immediately without any refund. No key will be issued to anyone who is not an adult.

RESERVATIONS may be placed up to one (1) year in advance but are subject to the rates in effect during the year for which said reservations are placed. All specials and promotional offers apply to new bookings only and not to existing reservations and are available for a limited period of time and also depend on the channel where the bookings are made. We reserve the right to correct or adjust rates to the published rates at the time of reservation if the rates have been misquoted due to human and/or computer error.

RESERVATIONS PAYMENT is required to pay in FULL when placing your initial reservation. Payment may be collected by the booking channels or payment to our company through bank-transfer or credit card (Visa/MasterCard/). Please note, a credit card service fee may apply when the payment is made by using credit cards. Manager reserves the right to automatically cancel a reservation if RESERVATION PAYMENT is not paid within three (3) days of the date the reservation is made OR if full payment is not received at least SEVEN (7) days before the arrival date.

SECURITY DEPOSIT: Manager requires the Guest to pay the SECURITY DEPOSIT one (1) day before the arrival date to secure the Property against damages through credit cards. Each reservation requires a refundable security deposit amount of RM 100.00. Security deposits will be held in an interest-bearing account with all interest earned inuring to the benefit of Smart Ready Sdn Bhd. The Property will be carefully inspected upon the Guest’s departure. Within three (3) days of departure, the security deposit will be refunded to the Guest’s credit card LESS expenses for any damages. Damages and fees for which security deposit funds may be withheld include, but are not limited to: damages; missing Property items; unpaid fees, charges, or taxes; unreturned/missing keys or Property passes (if applicable); excessive cleaning requirements; damage attributable to use of tobacco or tobacco products; any and all other damages to the Property, common areas, or appurtenant areas caused by the Guest, their guest(s), or invitees. By signing this Agreement, you accept responsibility for any such damages and authorize the Manager to withhold such damages from the security deposit amount without any further approval from you.

HOUSEKEEPING: The Property will be cleaned to the Manager’s quality standards prior to your arrival and after your departure. A one-time housekeeping fee applies to each reservation. Additional housekeeping services during the Guest’s stay may be arranged with the Manager at least twelve (12) hours before the additional housekeeping services is required. Guest will be charged an additional housekeeping fee as agreed in advance by the Guest and Manager.

CANCELLATIONS & REFUNDS: Cancellations will be allowed up to 3 days prior to the arrival date. Refunds will be processed by the booking channels where the reservation is made and refunds to the same payment method which has been used to make the reservation. If cancellations are made with less than 3 days remaining prior to the arrival date of the reservation, the Manager reserves the right of not refund the full reservation payment.

PETS: All our properties are non-pet Property. Pet is absolutely prohibited and is grounds for immediate eviction of the entire party and forfeiture of all reservation monies paid. Guest understands and agrees that a violation of the pet policy will result in fees of not less than RM 500.00 and include costs associated with pest or flea control, carpet cleaning or replacement, furniture cleaning or replacement. Proof of pet removal must be provided by the Guest when violation has occurred if occupancy is allowed to continue. Guests with authorized pets understand and agree to properly clean the Property prior to departure/check-out.

RULES AND REGULATIONS

DISTURBANCES: Guest and all other occupants will be required to vacate the Property and forfeit all rental monies paid for any of the following: Using the Property for any illegal activity, causing damage to the Property rented or to any of the neighboring properties, holding events or parties on the Property, or any other acts which interfere with neighbors’ right to quiet enjoyment of their Property. All such decisions are within the Manager’s sole discretion.

LIMITATION OF LIABILITY: Neither the Manager nor Owner assume any liability for loss, damage or injury to persons or their personal property while staying at the Property, nor for any inconveniences, damage, loss or injury arising from any temporary defects or stoppage in supply of water, gas, cable service, electricity, internet service or plumbing during your stay, nor weather conditions, natural disasters, acts of God, construction nuisances or other reasons beyond our control. Guest is not entitled to a refund relating to any such disturbances or interference nor entitled to be moved to another property.

ENTRY BY MANAGER: Manager or manager’s agents may enter Property under the following circumstances: in case of an emergency; to make any necessary or agreed upon repairs, alterations, or improvements; supply necessary or agreed upon services or show the Property to prospective purchasers or contractors; or upon reasonable suspicion that Guest has violated any of its obligations hereunder. Manager will endeavor to provide Guest with at least 12 hours’ notice of intent to enter except in the case of an emergency or required service visits by the agreement of the Guest with Manager, provided, that failure to provide advance notice of intent to enter shall not affect Manager’s ability to enter for the reasons set forth herein.

CHECK-IN TIME begins at 3:00 PM Malaysia Time, and every effort will be made to have the Property ready on time. Entry prior to check-in time is not allowed unless prior arrangements have been made with Manager. Personal items, groceries and/or vehicles cannot be dropped off at the property prior to check-in. Early check-ins, to include personal items, groceries and/or vehicles left at the home, will be subject to the availability and a fee to be charged for arrivals occurring before 3:00 PM, unless other arrangements have been made with Manager prior to arrival. No refunds will be given for late arrivals or early departures.

CHECK-OUT TIME is 11:00 AM Malaysia Time to allow for preparation for arriving guests. Check-out includes Guest and guests, vehicles, luggage and all Guests’ belongings. Late check- outs will be subject to availability and a fee will be charged for departures occurring after 10:00 AM, to include personal items and/or vehicles, unless other arrangements have been made with the Manager prior to departure. Guest’s failure to fulfil check-out duties expressed above under Rules and Regulations above may affect Guest’s security deposit or result in charges to Guest’s credit card on file of up to RM 500.

MAINTENANCE: Please immediately report any maintenance needs for the Property to the Manager, and we will respond as quickly as possible. Refunds will not be made for maintenance issues, including, but not limited to, heating and air conditioning, appliances and electronics, or for outages of electricity, gas, water, cable, internet, or telephone service.

LINENS/AMENITIES: Bed, bath & kitchen linens are furnished by Manager. An initial, one- time supply of amenities to include trash bags, paper towels, dishwashing liquid, dishwasher detergent, toilet tissue, bath soap. Any other items needed are the responsibility of the Guest.

PARKING at the Property is home-specific. Guest is required to park at the designated parking lot that have been provided by the Manager through the Check-in guidelines. Failure to park at the designated parking lot may result in the vehicle being clamped by the building security guards. RM 200 release fee will be imposed to release the clamp. Manager will not be responsible for the fine imposed on the Guest by the building management due to the parking violation.

RENTAL ASSIGNMENTS: Manager reserves the right to change rental assignments if the reserved property becomes unavailable for any reason due to necessary repairs, removal of the property from the rental program, other changes or decisions of the owner or any emergency conditions. If the Guest desires to be transferred to an alternative property, the Manager will make a good-faith effort to relocate the Guest to a reasonably comparable property. In such case, the Guest agrees to pay any increase in rental charges associated with the new property. If we are unable to locate an alternative property, all payments made by the Guest to the Manager will be refunded, and neither the Manager nor the Owner will be liable for any damages of any sort incurred by Guest as a result of such cancellation.

Smart Ready Sdn Bhd is not responsible for errors in its website or advertising, for inventories and furnishing changes, or for any conditions beyond our control upon arrival. Manager does not give refunds or rate adjustments if the Property does not meet your preferences or expectations or are different than as advertised.

PROPERTIES FOR SALE: In the event that the Property in which you are renting is listed for sale, we may find it necessary to show the Property during your stay. We will make every effort to schedule the showing at a convenient time as to not interrupt your vacation.

PERSONAL ITEMS LEFT BEHIND: Manager is not responsible for lost, misplaced or left behind items. However, if notified and/or found upon Guest departure, Manager will ship said items via postage for a fee for packing/shipping costs.

REFUND POLICY – EQUIPMENT MALFUNCTION / NUISANCES: Manager will make every effort to ensure that Guest’s stay is safe, comfortable, and enjoyable. Manager cannot guarantee that the Guest’s vacation stay is flawless or that the Property and its amenities are flawless. However, Manager will make reasonable efforts to respond to deficiencies and malfunctions in the Property and its amenities.

Guest understands and agrees that NO refunds, discounts, or transfers will be made for any reason other than those specifically provided for in this Agreement. Additionally, Guest agrees that NO refunds, discounts, or transfers will be granted for the malfunction of any appliance or amenity, inclement weather, nearby construction, mechanical breakdowns, or other adverse circumstances beyond our control. Further examples of circumstances which DO NOT warrant any refund, discount, or alternate Property, etc. include but are not limited to: breakdown of air conditioners; shower heaters; TV’s, or other electronics or appliances which malfunction; disruption of use or access to the pool due to nature or construction/maintenance; presence of insects; disruption of utility services including cable, internet, water, electricity; a Property not decorated, improved, or updated to Guest’s tastes; problems which have not yet been reported to Manager; bad weather; or noisy neighbors. The incidental presence of pests or bugs which do not render the Property unfit or uninhabitable will not present cause for refunds, discounts, or transfers.

Guest agrees to report any and all problems to the Manager as soon as is practical. Manager agrees to make every effort to resolve the reported problem as quickly as possible; however, cannot guarantee when the problem will be resolved. Speed of service cannot be guaranteed. Guest understands and agrees that emergency repair and service calls will be returned promptly, and that the urgency of any problems and its resolution will be solely determined by Manager. Calls deemed to affect non-essential services will be returned the following business day. In cases of medical or fire emergencies, the Guest will call 999 emergency services.

LOCK OUT POLICY: In the event you are locked out during your vacation due to loss of a key card or forgetting the door access passcode, you may contact us through phone calls or messages. If we have to bring the key card to you there will be

(a) RM 50 card replacement charge (if the key card is lost) during business hours, or (b) RM 75.00 fee after-hours, charged to the credit card on file.